ZeroRetake

Support

Common questions

• Do I need an account? Not for the free samples: open the app, pick an exam, and start a practice test. You need a ZeroRetake account to buy All-Access and to practice a full question bank with All-Access or a book unlock. You sign in with your email: we send you a one-time link, and there is no password. The same account works in the app and on zeroretake.com.
• Are these the real exam questions? No. They are original, exam-style practice questions, and scores are practice estimates, not official results and not the real exam.
• Where are my scores saved? Scores from the free sample tests in the app are saved on your device only, and deleting the app or clearing its data removes them. When you practice a full question bank while signed in, your answers are recorded on our server under your account. See our Privacy Policy.

All-Access and purchases

• How do I subscribe? In the ZeroRetake app, sign in, then tap Get All-Access and choose Monthly, Annual or the 3-Month Exam Pass. Payment goes through your Apple Account. All-Access opens every certification exam we offer, in the app and on zeroretake.com when you sign in with the same email. All-Access is sold in the app only.
• How do I restore my purchases? On a new device or after reinstalling, sign in with the same ZeroRetake account, open Account, and tap Restore purchases. A purchase can only be restored to the account that made it, so use the email you subscribed with.
• How do I cancel? Subscriptions are managed by Apple. On your iPhone or iPad, go to Settings > Apple Account > Subscriptions, or tap Manage subscription on the app’s Account screen. Cancel at least 24 hours before your renewal date to avoid the next charge. You keep All-Access until the end of the period you have paid for. The 3-Month Exam Pass does not renew, so there is nothing to cancel.
• Can I get a refund? Refunds for App Store purchases are handled by Apple under Apple’s refund policy. You can ask Apple at reportaproblem.apple.com. See our Terms for the full subscription terms.

Books and your account

• I bought a book. How do I unlock online practice? Scan the code printed in your book, or visit zeroretake.com/unlock and follow the prompts to prove you own it. The unlock is free and does not need All-Access. To use it in the app, sign in with the same email you unlocked with.
• How do I delete my account? In the app, sign in, open Account, and tap Delete account. This deletes your book unlocks, practice history and sign-in records. You can also email privacy@zeroretake.com from the address on your account. Deleting your account does not cancel an App Store subscription, so cancel it in your Apple Account settings first.

Contact

Email support@zeroretake.com for help with the app, your account or a purchase, and privacy@zeroretake.com for questions about your data.